Arnaud Brossard (R'no)

Arnaud (R'no) Brossard is a seasoned professional with extensive experience in customer service, product management, and creative fields. At Points (a Plusgrade company) since September 2017, roles have included Product Manager and Senior Support Specialist, providing bilingual support and collaborating with management to enhance workflow and tools. Prior experience includes authoring projects for Howling Grimoire Imagery, focusing on European folklore, and serving as a freelance artist and illustrator from 2007 to 2016, with skills in photography, graphic design, and web design. Brossard has also held bilingual positions at Manulife and TD in the insurance sector, and gained technical support experience at SMART Technologies and Blue Ocean Contact Centers. Educational background includes film direction, fine arts, and specialized training in makeup and prop making.