Yannick Grenon

Yannick Grenon has a diverse work experience spanning several industries. Yannick started their career in 2003 at Couche-Tard, where they worked as a Manager until 2010. In this role, they were responsible for recruiting, training, and appraising employees, handling customer queries, and maximizing profitability.

Yannick then joined Videotron in 2011 as a Technical Support Agent, providing extensive analysis, troubleshooting, and configuration support for residential customers. Yannick also worked on customer equipment installation and configuration. Yannick held this role until 2016.

Following this, Yannick worked at Videotron Business from 2016 to 2020, first as a Business Technical Support Agent and later as a Level 2 Business Technical Support Agent. In these roles, they provided support and training for level 1 agents, handled escalated calls, and created training sessions. Yannick also performed analysis, installation, and troubleshooting for various Videotron products and services for businesses.

From 2020 to 2022, Yannick worked as a Technical Support Specialist at Worximity Technology Inc., where they handled technical support and troubleshooting tasks.

Most recently, Yannick worked at Première Moisson in 2022 as an IT Project Manager & Senior Support. In this role, they managed IT projects and provided senior support until early 2023.

Yannick's latest position, starting in 2023, is with Poka Inc. as an Onboarding Specialist, although the end date for this role is not provided.

Overall, Yannick has gained extensive experience in technical support, project management, training, and customer service throughout their career.

Yannick Grenon's education history begins in 2014 when they obtained an Attestation de spécialisation professionnelle (ASP) in "Lancement d'une entreprise" from E.M.I.C.A.: École des métiers de l'informatique, du commerce et de l'admininistration. In 2015, they completed their studies in this program.

In 2017, Yannick enrolled at Champlain College Saint-Lambert and pursued an Attestation Collegial Studies (ACS) in "Information Technology Client Support." They completed this program in the same year.

The following year, in 2018, Yannick obtained another Attestation Collegial Studies (ACS) from Champlain College Saint Lambert, this time in "Cisco Certified Network Associate CCNA."

In 2022, Yannick pursued further education through Coursera and obtained a Certificat de gestion de projet Google in "Project Management."

In addition to the mentioned academic achievements, Yannick has acquired several certifications. In 2019, they obtained the CompTIA A+ ce Certification from CompTIA and the Amazon Web Services Cloud Practitioner from Amazon Web Services (AWS). In 2022, they obtained the Google Project Management Certificate from Coursera.

The most recent certifications earned by Yannick include the Lean Six Sigma Black Belt from the Six Sigma Global Institute, obtained in May 2023, and the SQL certification from W3Schools.com, obtained in February 2023.