Jaana Holappa

Jaana Holappa is a seasoned professional with extensive experience in customer communications and experience enhancement, currently serving as a Senior Specialist at Polar Electro Oy since January 2011. Holappa specializes in strategic after-sales communications and crisis management, effectively developing customer experience measurement processes and enhancing customer satisfaction through innovative feedback mechanisms. Additionally, Holappa has a strong background in organizing global webinars, performing as a skilled event host, and facilitating social media customer care. Holappa holds a Master of Business Administration from Lapland University of Applied Sciences and has completed further studies in Business/Corporate Communications at the University of Helsinki, bringing a robust educational foundation to a diverse career in customer support and marketing.