Lewis Barr

Lewis Barr has extensive experience in quality and customer excellence management within the insurance sector, currently serving as Floor Manager at Policy Expert since November 2016. Responsibilities include monitoring and reviewing high volumes of calls for compliance and customer journey evaluations, providing tailored feedback through one-on-one coaching sessions. Previously, Lewis held a position at Adjustment Bureau, managing inbound and outbound calls to assist policyholders with mid-term adjustments and retention efforts. Prior experience includes a role as Quality & Compliance Assistant at Konecta UK, where call monitoring and feedback were provided to meet client and internal standards.