Francesca Unwin-Franceschina

Customer Service Representative at Polygon Group

Francesca Unwin-Franceschina has a diverse work experience, starting as a Sales Assistant at Savers Health Home & Beauty in 2018. During their tenure, they achieved excellent customer service, exceeding sales targets and winning a Savers STAR award. Francesca then joined Central England Co-operative as a Customer Service Assistant, where they processed payments, assisted with bakery operations, and contributed to overall store sales.

In 2019, Francesca became a Food Service Assistant at Sainsbury's, where they excelled in confectionery preparation and received recognition for driving sales above target levels. Francesca later joined Homebase as an Operations Team Member, responsible for inventory control, stock maintenance, and database administration.

Francesca's career continued at EPM Ltd, where they initially worked as a Receptionist, providing professional and efficient customer service. Francesca then transitioned to a role as a Payroll Administrator, managing employee wages and collaborating with HR for employee data maintenance.

In their most recent position at Polygon Group as a System Administrator, Francesca processed claim instructions, handled inbound and outbound calls, and managed email queries from various insurance companies and loss adjusters.

Overall, Francesca has developed strong customer service skills, demonstrated excellent organizational and administrative abilities, and contributed to the success of various organizations across different sectors.

Francesca Unwin-Franceschina completed their secondary education at Hinchingbrooke School from 2012 to 2019. During this time, they obtained their GCSEs and A-Levels. Francesca then pursued further education at The Open University from 2020 to 2028, but no specific degree or field of study is provided.

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