Wout Cox

Wout Cox is a seasoned professional in customer care and customer experience (CX) strategy, currently serving as Head of Customer Contact Operations for KPN in the SME segment since August 2024. As a Senior Consultant at Coniche since January 2018, Wout has provided consultancy and interim management services to a diverse range of clients, including T-Mobile, Rabobank, and ABN AMRO. Additional roles include consulting on residents' contact strategies for Portaal and serving as a core lecturer at Coniche Business School, focusing on Customer Experience Management. Wout's educational background includes an MBA in Customer Contact Management from Coniche Business School and a Master’s in Business Communication from Radboud University.