Christophe Arnould

Christophe Arnould has extensive experience in contact center management and training, currently serving as the Contact Center, Training, Migration, and Home Services Manager at Portima since February 2001. Responsibilities include achieving KPIs by overseeing a team of 29 employees in the contact center and managing external interventions with a team of 5 in home services. Previously, Christophe held the position of Contact Center Team Supervisor, focusing on team scheduling, training, and communication. Also, as Associate Director at Contactcentres.be from May 2011 to June 2016, Christophe represented Belgian Contact Center Federation members. Prior experience includes a role as a System Engineer at New Skill, providing technical courses in multiple languages. Educational qualifications include a degree from Katholieke Hogeschool Brussel and various training in leadership and management. Achievements include consistently high survey results from students and obtaining the Microsoft Certified Professional Certificate.