Eric Willoughby

Eric Willoughby has a diverse work experience in the field of technical support and cybersecurity. Eric most recently worked at Portnox as the Director of Support & Onboarding. Prior to that, they worked at AT&T Cybersecurity in various roles including Threat Transformation Lead, Service Delivery Manager, and Senior Manager, Technical Support. Eric also gained experience at AlienVault as the Technical Support Manager, North America and Technical Support Engineer. Before that, they worked at Barracuda Networks as the Lead Technical Support Engineer and Technical Support Engineer. Eric started their career as a Lab Technician at Washtenaw Community College. Throughout their career, Eric has demonstrated their expertise in managing teams, resolving customer issues, and driving the improvement of processes and systems.

Eric Willoughby has a Bachelor of Science degree in Information Technology Management from the University of Minnesota Crookston. Eric also holds an Associate of Science degree in Computer Networking from Washtenaw Community College. In addition, Eric has obtained the ITIL Foundation Level certification from ITIL 4 in December 2020. Eric also holds the AlienVault Certified Security Engineer certification, though details regarding the institution, month, and year of obtaining the certification are not provided.