Iara Gomes Dionísio

Iara Gomes Dionísio is an experienced IT Incident Manager at Porto Seguro since October 2021, leading multidisciplinary teams during critical incidents to ensure service availability and facilitating communication among IT, business, and executive management. Prior experience includes a tenure at IBM from November 2006 to October 2021, where Iara held various roles including Delivery Project Manager, Service Delivery Manager, and Service Availability Manager, focusing on service delivery, operational excellence, and incident management across diverse technical environments. Iara holds a degree in Artificial Intelligence and Machine Learning from Centro Universitário Salesiano de São Paulo-UNISAL and a degree in Business Management with an emphasis on Foreign Trade from FATEC - Indaiatuba.