Ingrid Gama Santos

Ingrid Gama Santos is an experienced professional specializing in process management and project implementation, currently serving as a Senior Process and Project Analyst at Porto since January 2024. Previously, Ingrid worked at CDF from February 2019 to January 2024, holding various positions including Quality and Customer Experience Supervisor, where responsibilities involved monitoring quality and customer service results, facilitating action plans for improvement, and managing teams dedicated to customer complaints analysis. Prior roles include Quality Supervisor and Senior Quality Analyst, focusing on quality assurance and customer journey mapping, alongside positions at Europ Assistance as a Quality Assistant and Customer Service Analyst, and at TEMPO ASSIST as an Ombudsman Analyst. Ingrid has pursued extensive education, including a postgraduate degree in Project Management from FGV and ongoing executive training in Product Management and Customer Experience.