Wlad de Masi

Wlad de Masi is a seasoned professional with extensive experience in technical support and digital transformation. Currently serving as Sr. Manager of Technical Support at Posit PBC since May 2021, Wlad previously held leadership roles at Qlik, where responsibilities included managing support strategy and customer experience improvements, as well as developing team capabilities. Wlad's background includes business consulting on SAP IS-U CRM for notable clients and varied technical positions ranging from intern developer to test analyst. Wlad's education encompasses a range of certifications and degrees, including a post-graduate degree in Software Engineering and training in effective communications and leadership.