Carla Moulds

Carla Moulds has a diverse work experience spanning various industries. Carla started their career at Clippers Hairdressers, where they worked their way up from an apprentice to a fully qualified hairdresser, eventually becoming a manager. After gaining customer-oriented skills in the salon industry, Carla transitioned into the IT industry by joining IT Services - BT as a Service Operations Analyst. Here, they provided updates to customers, managed SLAs, and performed general administrative duties. Carla then progressed to become a First Line Support Engineer, managing a small team and providing 1st line IT support. Carla also worked as an Incident Analyst, handling major incidents, customer escalations, and complaints. Following this, Carla worked at Castle Construction Building Limited as a PA, where they managed building projects, liaising with various stakeholders. Carla then joined United Response, where they worked as a Senior Support Worker, supporting individuals with learning disabilities to live independently. Carla later joined intu, where they held various roles, including Project Management Administrator, PMO & Governance Manager, and Service & Governance Manager. In these positions, they focused on aligning ICT strategies with business demands, delivering high-level service, and building strong relationships. Most recently, Carla worked at Post Office Ltd as the IT Service Manager and then as the Major Incident & Problem Management Lead. In these roles, they were responsible for managing the IT service desk, implementing a knowledge management process, establishing a major incident and problem management process, and driving proactive problem management.

Carla Moulds attended Netherthorpe Grammar School and studied various subjects including History, Geography, Spanish, English, Maths, double Science, and Textiles until 2002.