Nikki Saveker is an accomplished UX professional with extensive experience in leading user experience and user interface design across various industries. Currently, Nikki serves as the Head of UX at Post Office Ltd, focusing on the replacement of the Horizon system. Prior to this role, Nikki was the Head of UX/UI at Holland & Barrett and the Lead UX Manager at TerraQuest, delivering user-centric design solutions. With a solid foundation in improving digital customer experiences as the Digital Self Service Marketing Manager at HomeServe, Nikki has managed diverse teams and complex projects, ensuring quality and efficiency. Previous roles include marketing management and digital strategy development at companies such as Ishida Europe Ltd and Lovely and Healthy. Nikki holds a degree in Computing from Sheffield Hallam University.