Sianette Liem

Sianette Liem is an experienced professional specializing in employee and customer experience, currently serving as an Employee Experience Expert and Customer Experience Expert at PostNL since April 2021. Previous roles include consulting on employee experience at Fan Factory BV and advising on NPS and customer experience at Achmea. With a strong background in market research, portfolio analysis, and risk management, Sianette has contributed to various aspects of customer journey improvement and product development across multiple organizations since 1995. Sianette's extensive educational background includes degrees and training in marketing, epidemiological data analysis, and human nutrition, highlighting a diverse skill set applicable to data-driven decision making and organizational development.