Israel Almaraz Hernandez, MSc

Israel Almaraz Hernandez, MSc has a diverse work experience spanning multiple industries and roles. Israel began their career as a GCA at General Motors, where they were responsible for problem detection and prevention in the production line. Israel then moved on to work as a Bilingual Technical Support Agent at CompuCom, providing technical support to customers. Israel also gained experience as a Cloud Admin at Cisco Systems while working at Capa 4.

Israel's career then shifted towards IT support and product management roles. Israel worked as a Project Manager at Balam Seguridad Privada, developing high technology projects for video surveillance and interception systems. Israel also served as a Product Manager at Emmaus International, focusing on product development.

In the technology industry, Israel held the role of Client Product Support at Accenture, investigating and prioritizing advertising issues and providing technical support. Israel then worked as an IT Support Specialist at OneClick Solutions Group, assisting customers with technical issues and maintaining system functionality. Later, at Capay Organic, Israel served as a Senior Sales Representative, promoting Farm Fresh to You service and handling sales activities.

Israel's most recent experiences include working as a Customer Support Specialist at Diligent Corporation, where they interfaced with customers and resolved technical and software issues. Currently, they are employed as a Customer Support Associate at PowerFlex, where they continue to provide support to customers.

Throughout their career, Israel has demonstrated their ability to provide excellent customer service, technical support, and project management skills. Israel is experienced in using various tools and technologies such as Lotus Notes, G Suite, and Meraki. With their strong background in customer support and technology, Israel brings a broad skill set and a wealth of experience to their roles.

Israel Almaraz Hernandez, MSc has a diverse education history spanning multiple institutions and fields of study. From 2015 to 2017, they attended NEOMA Business School, where they obtained a Master of Science degree in International Project Development. Prior to that, from 2002 to 2007, they studied at the Universidad Autónoma del Estado de Hidalgo, earning a degree in Ingeniero Industrial, specializing in Calidad. In 2005 to 2006, they also attended INSA Lyon - Institut National des Sciences Appliquées de Lyon, focusing on Automation within the field of Genie Industriel.

In addition to their formal education, Israel Almaraz Hernandez has obtained several certifications. In November 2015, they completed the PRINCE2 Foundation Certification Training from NEOMA Business School. Israel also holds a Scrum Fundamentals Certified (SFC) certification from SCRUMstudy - Accreditation Body for Scrum and Agile, which they obtained in January 2021. Israel is a VMware Certified Associate - Data Center Virtualization (VCA-DCV), having earned this certification in November 2013. Israel possesses the ITIL Foundation Level certification from EXIN, obtained in March 2013. Israel holds the VSP and VTSP certifications from VMware, achieved in July 2014. Additionally, they are a Scrum Master Certified (SMC) from VMEdu Inc., having completed this certification in August 2021.