Lisa Flynn

Lisa Flynn has a diverse work experience spanning over two decades. Lisa started their career as a Recruiting and HR Assistant at South Bay Mental Health Center in 2002. From there, they moved on to become a Lead Operations Trainer at Datatrac Information Services, where they developed training materials and delivered content training to contact center customer service representatives.

In 2006, Lisa joined Booz Allen Hamilton as a Consultant before transitioning to Parature as a Business Analyst/Consultant/Project Manager. At Parature, they also served as a Learning and Development Manager, responsible for training and development initiatives.

Lisa then joined Meridian Knowledge Solutions as a Project Manager, where they oversaw the deployment of enterprise learning management software and managed project resources. Lisa later became a Lead Project Manager, taking on additional responsibilities such as revenue forecasting and work in progress reporting.

In 2015, Lisa joined SkyBitz as a Customer Engagement Manager before being promoted to Director, Delivery Services. In this role, they led the SkyBitz Delivery and Customer Care teams, responsible for driving positive business outcomes and value for customers.

Most recently, Lisa worked at PowerPhone as the VP Customer Experience, leading the customer experience strategy and ensuring customer satisfaction.

Throughout their career, Lisa has demonstrated a strong focus on customer experience, project management, and team leadership.

Lisa Flynn completed their education history, starting with their attendance at East Bridgewater High School from 1994 to 1998. Following that, they pursued a Bachelor of Science degree in Business Administration at Merrimack College, undertaking their studies from 1998 to 2002. Lisa Flynn also obtained additional certifications, such as the Diversity, Inclusion, and Belonging certificate from LinkedIn in February 2022 and the Certified Customer Experience Professional certification from the Customer Experience Professionals Association (CXPA) in February 2021.