Aimee Griffin

Director - Professional Services, Transformation & Operations at Powerplan

Aimee Griffin has extensive work experience in various roles within the technology industry. Aimee started their career as a Research Manager/Office Systems Manager at Sanford Rose Associates - Norcross, where they played a significant role in upgrading the company's marketing newsletter and increasing revenue by 30%. Aimee then joined HOBBS Architectural Fountains as a Parts & Service Manager, where they managed a department and achieved significant sales growth by implementing various strategies. Aimee went on to work at McKesson Provider Technologies, where they held positions such as Senior Customer Advocate, Team Lead, and Manager in the Advocacy & Escalation department. Aimee continued their career at Mckesson Provider Technologies, LLC as a Technical Support Supervisor before joining Hyland as a Technical Support Manager for the OneContent division. Most recently, they worked at PowerPlan, Inc., where they served as the Technical Support Operations Manager, Senior Manager of Technical Support, Director of Customer Support and Quality, and Director of Professional Services, Transformation & Operations. Throughout their career, Aimee has demonstrated their leadership abilities and expertise in customer support and technical services.

Aimee Griffin obtained their Bachelor of Arts (B.A.) degree in Economics/Mathematics from Agnes Scott College, where they attended from 1989 to 1993. Following their undergraduate studies, they pursued post-graduate education in the field of Economics at The University of Georgia, from 1993 to 1998. In 2014, Aimee obtained a certification as a Customer Support Manager from Service Strategies.

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Timeline

  • Director - Professional Services, Transformation & Operations

    November, 2022 - present

  • Director Customer Support And Quality

    July, 2021

  • Senior Manager Technical Support

    March, 2021

  • Technical Support Operations Manager

    May, 2019