Natalie Grosso possesses extensive experience in customer service and support roles, with a strong background in social services. Currently working at PEAK Event Services as a Customer Service Representative and Sales Coordinator since May 2022, Natalie's prior experience includes serving as a Reservations Agent at Gurney's Resorts and as a Program Supervisor in Foster Family Services at Boys Town, where supervision and development of staff were key responsibilities. Previous roles also include working as a Direct Support Professional at ReFocus, Inc., and as a Caseworker at Tides Family Services, demonstrating a commitment to client support and community engagement. Educational qualifications include a Bachelor’s Degree in Psychology from Salve Regina University, reinforcing a foundation for work in human services.