Ioana Molnar

Ioana Molnar has over a decade of experience in customer service and order management, currently serving as a Senior Customer Service Supervisor at PPG since February 2013. In this role, Ioana focuses on improving customer service experiences, developing service procedures, and managing relationships with supply chain partners and vendors. Responsibilities include mentoring customer service agents, analyzing performance statistics, and ensuring adherence to budgetary constraints. Previous roles at PPG included Customer Service Supervisor and Oracle Order Management Business Process Lead. Ioana also has experience in the automotive and leasing industries, enhancing customer interactions and operational efficiencies. Ioana holds a Bachelor of Business Management from Baldwin Wallace University and an Associate of Arts and Sciences from Cuyahoga Community College.