Kathleen Pellegrino

Kathleen Pellegrino currently serves as Lead Supervisor of Call Center Operations at PPL Corporation, a role held since April 2022. Prior to this position, Kathleen was a Call Center Business Manager at MetLife from January 2006 to July 2021, overseeing significant teams in individual life and long-term care services as well as elite services for top sales advisors. Responsibilities included managing staff, providing training, ensuring compliance with regulatory requirements, and implementing strategies to maximize efficiency and customer satisfaction. Kathleen's leadership qualities promoted service excellence and operational success across multiple call center environments. Education was completed at Pilgrim High School.