Shana Aleshire

Shana Aleshire has a diverse work experience spanning over multiple companies and roles. Shana began their career at the Internal Revenue Service in 2005 as a Data Transcriber, where they were responsible for accurately inputting information from tax forms into the system. After this, Shana joined United Consumers Credit Union in 2007, starting as a Call Center Specialist/Receptionist and eventually becoming a Call Center Senior Representative. In this role, they trained new team members, oversaw a team of four, and assisted customers with a wide range of inquiries. Shana then joined GEHA Health in 2015 as a Call Center Specialist, where they provided customer support and shared best practices with their team members. Shana later transitioned to American Vision Partners in 2020 as a Scheduling Specialist, focusing on making and managing appointments for vision services. Shana returned to GEHA Health in 2021, initially as a Customer Service Specialist and currently as a Customer Service Team Lead. Overall, Shana has developed strong customer service, leadership, and communication skills throughout their work experience.

Shana Aleshire obtained their GED in 2002. In 2010, they completed the Crestcom Management training course at United Consumers Credit Union.