Gareth Hawthorn

Gareth Hawthorn has extensive experience in customer support and debt collection, currently serving as the Customer Support Team Manager at PRA Group since March 2010. In this role, Gareth manages team performance, conducts coaching sessions, and oversees staff attendance. Prior to this position, Gareth held various roles at PRA Group, including Customer Support Team Captain and Collections Agent, demonstrating strong leadership and customer resolution skills. Before joining PRA Group, Gareth worked as a Legal Collector at the Lewis Group Limited, managing legal debt collections and liaising with courts and solicitors. Gareth's career commenced at beCogent Ltd, where responsibilities included sales, service management, and performance coaching. Gareth holds a Bachelor's degree in Psychology from the University of Strathclyde.