Andrea Hart

Andrea Hart has extensive experience in IT service management, holding various roles at Presbyterian Healthcare Services since May 2010, including ITSM Process Manager, ITSM Training Program Manager, ITSM Senior Business Analyst, and ITSM Service Catalog Manager. In these positions, Andrea has developed and maintained IT Knowledge Management processes, managed training programs for IT personnel, created transition toolkits, and implemented enterprise-wide service catalog tools. Prior experience includes roles at Northrop Grumman as an Instructional Designer and Business Process Analyst, and at Starlight Media Group as Art Director. Andrea holds multiple ITIL certifications in IT Service Management and a BS in Organizational Learning and Instructional Technology from The University of New Mexico.