Heidi Hanson

Heidi Hanson is an experienced professional in project management and consumer insights, currently serving as Senior Project Manager for the Experience Design Program at Presbyterian Healthcare Services since July 2024. Previously, as a Consumer Insights Analyst at J.D. Power, Heidi contributed to the Insurance Shopping Study and Pharmacy Satisfaction Study. Heidi's background includes roles such as Customer Analyst at Portico Benefit Services, where Heidi focused on understanding member and employer needs through quantitative and qualitative research, and as a Program Manager at Seagate Technology, where Heidi launched a Voice-of-the-Customer program. Heidi's expertise is further supported by their managerial roles at UnitedHealth Group and Russell Herder, as well as freelance consultancy in market research. Heidi holds a Bachelor of Arts from Indiana University Bloomington and completed coursework for Ph.D. degrees at both the University of Minnesota and Capella University.