Amy Horacek

Amy Horacek has a diverse work experience spanning across multiple companies and roles. Amy began their career as a Customer Service Representative at MasterPay Payroll Services, where they provided payroll customer service and processed payroll information for clients. Amy then advanced to the role of Customer Service Supervisor, where they handled high maintenance clients and maintained difficult payrolls.

Amy then joined Instinet Incorporated as a Helpdesk Support Specialist, providing phone and online support for software applications and training both clients and internal users. Amy also played a role in creating and maintaining databases for problem resolution and enhancement requests.

Following this, Amy worked at American Express as a Telephone Service Representative, providing customer service to Corporate Account Cardmembers and managing fraud case set-ups. Amy then joined ADP, where they held multiple roles including Technical Support Specialist, Client Service Manager, and Client Service Representative. In these positions, they provided support to associates and clients, coached and developed teams, and maintained knowledge of various software applications.

Amy then joined BeyondTrust as a Sr. Payroll Administrator, managing pay data and processing payroll for employees across multiple countries. Amy also served as the Sr. HR Representative, responsible for onboarding new employees and ensuring compliance with guidelines.

Their most recent position is as the Human Resources Manager at Prevalent Inc, where they utilize their HR expertise to manage various HR functions.

Throughout their career, Amy has demonstrated strong skills in customer service, problem-solving, payroll processing, and HR management.

Amy Horacek's education history includes attending Paradise Valley Community College and ADP University, although no specific start or end years are provided for either institution. Amy also graduated from Paradise Valley High School. Amy has obtained the Fundamental Payroll Certification from the American Payroll Association in April 2012.