Andrea J. Bross

Andrea J. Bross is an experienced Customer Service Coordinator at Prevare LLC since June 2019, responsible for managing a high volume of customer inquiries and overseeing the Dispatch Desk, ensuring effective communication and issue resolution. Previous roles include serving as an Executive Assistant and Help Desk Administrator at TSN Corporation, where responsibilities encompassed client interaction, documentation, and inventory management. Earlier experience at IBM involved technical writing and quality assurance, with a focus on marketing insights and software testing in an Agile environment. Additional positions include Quality Assurance Team Lead at Pangea Tools, Administrative Assistant in the QA Department at Silverlink Communications, Advertising Manager at Pinpoint Laser Systems, and Help Desk Administrator at Pearson. Andrea holds degrees in Administrative Arts and Information Technology and Services from Wheaton College Massachusetts and Katharine Gibbs School in Boston, MA.