Divyesh Ramani

Divyesh Ramani is a Senior Analyst in Workforce Management at Priceline since July 2021, previously serving as a WFM Analyst at TTEC from November 2016 to July 2021. With extensive experience in workforce scheduling and planning across multiple lines of business, Divyesh specializes in IEX NICE and Aspect WFM Scheduling, orchestrating staff planning, absentee tracking, and real-time management. Divyesh excels in generating reports and analyzing performance trends to ensure optimal productivity. Currently pursuing an MBA in Leadership & Strategy from Liverpool Business School, Divyesh holds a PGPM in Business Administration from the Institute of Management Technology and a Bachelor of Engineering from Gujarat Technological University.