Rubén Ferro Llaque

Ru B. serves as a CRM Business Analyst at Otis Elevator Co. since November 2019, where responsibilities include liaising between stakeholders and project teams throughout the entire project lifecycle of CRM Dynamics services. Prior experience encompasses an internship at Valyant AI focused on system testing, data visualization, and workflow enhancements for conversational AI, as well as a role as an eCommerce Business Analyst for PetsGlory, where data analysis contributed to marketing strategies. Additional experience includes serving as a Volunteer External Communications Manager for Project Management Without Borders, managing marketing strategies and team supervision, and working as a Business Analyst at Pactic Media Concepts Pvt Ltd, where data analysis significantly increased lead generation and profitability. Ru B. holds a Master's degree in Management Information Systems with a focus on Business and Technology Innovation from the University of Colorado Denver.