Pam Sowell

Pam Sowell is an experienced operations manager currently overseeing Member Services at Prime Therapeutics since September 2019. Prior to this role, Pam was self-employed, creating custom wood signs from January 2016 to September 2019. Pam's extensive background includes serving as Unit Manager for Customer Care Monitoring at ADT, where Pam contributed to the establishment of a Knoxville call center and achieved recognition for operational efficiency. Additionally, Pam held various leadership positions at Associates Housing Finance from 1998 to 2005, including Director of Account Resolution and Training Specialist, where Pam focused on improving staff performance and managing call center operations. Pam holds a Bachelor of Arts degree in Communications, with an emphasis on Public Relations, from East Tennessee State University.