Victor Akintayo (CXS™️)

Victor Akintayo (CXS™️) currently serves as the Lead of Continuous Service Improvement at Sterling Bank, responsible for developing and implementing service improvement initiatives and managing customer complaints processes. With extensive experience as an IT Business Analyst and Project Manager at Primera MFB, Victor has a strong background in business analysis, strategy development, and process optimization. Previous roles include Business Process Analyst at UBA Group, Innovation Lead at Elixirmetrics Ltd, and Customer Insights Analyst at Wema Bank Plc., showcasing expertise in identifying process gaps, enhancing customer experience, and driving innovation. Victor holds a Bachelor of Science degree in Urban and Regional Planning from Obafemi Awolowo University and is pursuing a Product Analytics Micro-Certification from Product School.