Sean Jordan

Sean Jordan currently serves as the Head of Core and Middle Markets for Workplace Savings and Retirement Solutions at Principal Financial Group, overseeing strategy and customer care relationships while managing P&L accountability. Previous experience includes the role of Chief Experience Officer at Smart USA Co, where responsibility for customer satisfaction across service channels was paramount. At MassMutual, significant leadership positions included managing client service operations for a large team, serving millions of plan participants with substantial assets under management, and developing participant engagement strategies. Sean's career began in the U.S. Navy as a Naval Aviator, complemented by an MBA from Cornell University and a Bachelor of Arts in History from Tulane University.