Thomas Massey

Thomas Massey has over 15 years of experience in the hospitality and leisure industries, currently serving as Assistant Operations Manager at Principal Hotel Company since August 2007. In this role, Thomas supports the Operations and General Managers, ensuring high-quality service across all hotel departments. Previous positions include Designate Bar & Restaurant Manager, where responsibilities involved high-level food and beverage service, team development, and budget management, and Leisure Club Manager, focusing on guest satisfaction and operational standards. Thomas has also held roles as Food and Beverage Manager at De Vere and as a Senior Leisure Assistant at Cocksmoor Woods Leisure Centre. A degree in Sport and Leisure Management from Sheffield Hallam University complements extensive hands-on management experience.