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Ana Tereza Rodrigues

Customer Service Specialist at Printful

Ana Tereza Rodrigues has a diverse work experience. Ana Tereza started their career as a Maths Teacher at Colégio Estadual Nossa Senhora de Fátima from January 2004 to December 2007, where they demonstrated strong classroom leadership skills and maintained discipline among students.

In 2015, Ana Tereza became the Owner and Founder of a Handcrafted Business called So You Cake Toppers and Crafts. Ana Tereza excelled in marketing, sales, and customer service, effectively promoting their products and services on various social media platforms. Ana Tereza specialized in creating creative and detailed cake toppers based on customer photos and descriptions.

From July 2018 to April 2020, Ana Tereza worked as a Senior Process Executive at Facebook through Cognizant. In this role, they analyzed possible fake profiles using Facebook's terms and policies. Ana Tereza displayed excellent interpersonal and communication skills and made well-balanced decisions to support the client's community. Ana Tereza also utilized their market knowledge to improve user experience and identified inefficiencies in workflows.

In October 2020, Ana Tereza joined Printful as a Customer Service Specialist. However, no end date is provided for this role, indicating they are currently working for the company.

Overall, Ana Tereza Rodrigues has demonstrated their expertise in teaching, business ownership, and customer service throughout their career.

Ana Tereza Rodrigues obtained a Bachelor's degree in Agronomy and Crop Science from the Universidade Federal de Goiás, from 2001 to 2006. In addition, they obtained a BA in Agriculture Science from the same institution in January 2001. Rodrigues also obtained additional certifications, including "Power and Communication Workshop" from PoMigrant Women United in June 2018 and "Women Entrepreneurship Programme" from Dublin City University in March 2018.

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Timeline

  • Customer Service Specialist

    October, 2020 - present

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