Brian McLane

Brian McLane currently serves as the Vice President of Customer Experience at Priority Health, where responsibilities include overseeing customer experience and insights as well as product strategy for customer self-service and support. McLane's extensive career encompasses roles such as Senior Director of Customer Experience and Consumer Insights, as well as various senior directorial positions related to marketing intelligence and product solutions. Prior to Priority Health, McLane held positions at Grand Rapids Community College and Truven Health Analytics, and served as Health Plan Administrator at the State of Michigan, where significant cost savings were achieved for the Michigan Public School Employees Retirement System. McLane also has teaching experience at Northwood University and has held various managerial roles in business development and account management, including a notable position at General Motors that drove a significant sales increase. McLane holds an MBA from Northwood University and a BA from Michigan State University.