Alethia J.

Alethia J. has extensive experience in learning and development, currently serving as the Director of Learning at PrismHR since December 2018. In this role, Alethia develops and implements training programs aimed at enhancing customer support teams' performance and improving customer satisfaction and retention rates. Previously, Alethia held various positions at PrismHR, including Customer Support Learning & Development Manager and Customer Support Trainer, focusing on designing customized training and collaborating with different departments. Alethia's career also includes roles such as Application Support Specialist at Pathgoal Employer Services and Payroll Specialist at multiple organizations, including Employers Resource and Jackson Health System. Alethia holds a Bachelor of Science degree in Criminal Justice from Liberty University.