James Oswald

James Oswald, MBA, has extensive experience in customer service and healthcare administration. Currently serving as a Call Center Specialist at Proctor Financial, Inc since September 2016, previous roles include Medical Information Specialist at Allegra Direct Communications, where responsibilities involved ICD-9 and CPT coding, data entry, and claims processing, as well as Customer Service Representative at Leadpoint Mortgage, handling customer inquiries and complaints. James began their career as a Machinist at Composite Forgings, Ltd. and holds a Master of Business Administration in Health Care Administration from Baker College Center for Graduate Studies, a Bachelor of Science in Health Services Administration, and a Bachelor of Arts in Sociology from Alma College.