Carlton Burton

Carlton Burton, CCSM, CSM, is currently a Senior Strategic Customer Success Manager at Productboard, where Carlton has developed and executed strategic customer success plans for high-value enterprise accounts, achieving a 95% renewal rate and a 20% increase in annual contract value. Prior experience includes roles at Stack Overflow managing strategic partnerships with a total of 3.3 million ARR, and at Outreach overseeing relationships with top companies, generating 4 million ARR. Earlier positions at Pendo.io and Avalara involved advising clients and delivering customer value, respectively, with notable success in achieving and exceeding quotas. Carlton began a career in account management at Tax Analysts, noted for maintaining 90% contract renewal rates. Education includes a Bachelor of Business Administration from Hampton University and recent training in technology.