Nicholas Kim

Nicholas Kim has a diverse work experience spanning several companies and roles. Nicholas joined ProductPlan in 2018 and currently serves as the Lead Full Stack Engineer. Prior to this role, they worked as a Full Stack Engineer at ProductPlan from November 2019 to June 2022. Nicholas also served as a Software Engineer In Test at ProductPlan from June 2018 to November 2019.

Before joining ProductPlan, Nicholas worked at LogMeIn as a Business Process Analyst from February 2017 to May 2018. In this role, they supported and developed various business processes and implemented tools and automation using Python, AWS SAM, Groovy, and Javascript.

Prior to LogMeIn, Nicholas worked at Citrix for several roles. Nicholas served as a Technical Operations Process Architect from October 2015 to February 2017, focusing on improving and documenting service request, incident, and problem management processes. Nicholas also implemented a new service catalog using JIRA Service Desk.

During their time at Citrix, Nicholas also worked as a Program Manager from October 2008 to October 2015, collaborating with software development teams across all business units and reporting KPIs to leadership teams. Additionally, they worked as a Sr. Manager, Quality Assurance from October 2006 to October 2008, leading a team of Quality Assurance Engineers testing the Remote Support Business Unit.

Before joining Citrix, Nicholas worked at CA Technologies as a Quality Assurance Engineer from October 2004 to October 2006. In this role, they were responsible for test planning, execution, and maintenance of test servers.

Nicholas began their career at Citrix as a Quality Assurance Engineer in January 2002. Nicholas worked as the Test Lead for GoToAssist Corporate, responsible for writing test cases and coordinating the efforts of Junior QA Team Members.

Overall, Nicholas has a strong background in software engineering, quality assurance, process improvement, and project management across multiple industries and companies.

Nicholas Kim attended UC Santa Barbara from 1997 to 2001 where they obtained a Bachelor of Science degree in Biological Sciences. Additionally, they have certifications in CSM from Scrum Alliance, acquired in 2007, and ITIL Foundations. However, no details were provided regarding the institution or the exact date of obtaining the ITIL Foundations certification.