Thanga Rajesh Kumar J

Thanga Rajesh Kumar J has worked as a Senior Customer Support Associate (SCSA) at two companies, Profit.co and Apptivo Inc. At both companies, their responsibilities included sending invitations to clients and respective teams, recording calls, troubleshooting with clients, using existing product features to resolve customer queries, suggesting workarounds when needed, understanding business requirements, avoiding escalations, and complying with GDPR regulations. Thanga Rajesh Kumar also sent daily and weekly reports, attended training sessions, shared knowledge with team members, prepared knowledge-based articles, reviewed and updated support materials, monitored billing requests, communicated shift changes, and reported incidents and issues to relevant managers and the security team. Thanga Rajesh Kumar J prioritized confidentiality and integrity in handling information and information processing facilities.

Thanga Rajesh Kumar J completed their B.Tech ICT (Honours) degree in Information and Communication Technology at Kamaraj Matriculation Higher Secondary School from 2012 to 2016.