Juan Daniel Rojo Montiel

Juan Daniel Rojo Montiel has extensive work experience in technical support and service delivery roles. Juan Daniel started their career at Ricoh UK as a Technical Support Specialist, where they were responsible for diagnosing and repairing laser devices. Juan Daniel then moved on to Coperion K-ton as an Industrial Engineering Support Director, overseeing the design and implementation of production lines.

Juan then worked at Correos as an Account Manager, where they managed sales order processes, built relationships with key accounts, and optimized distribution costs. Juan Daniel then joined IBSA as a Senior Technical Support Specialist, providing support for audio/video and broadcasting systems.

After that, Juan worked at Bizagi as a Service Delivery Manager Coordinator and later as a Regional Service Delivery Manager, focusing on project delivery, customer satisfaction, and technical support. Juan Daniel then joined Ricoh-Europe Plc as an IT Regional Service Delivery Manager, supporting multiple operating companies.

Juan's experience also includes working at Globality, Inc. as a Manager of Technical Support for the APAC region, where they developed strategies for technical support and assisted with customer onboarding. Currently, they are working at Profitero as a Senior Director, leading data acquisition and technical support operations to ensure high data quality and efficient processes for product insights.

Overall, Juan Daniel Rojo Montiel has a diverse background in technical support, service delivery, and account management roles, with a focus on customer satisfaction and process improvement.

Juan Daniel Rojo Montiel obtained a Degree of Engineering in Telecommunications from URL/UOC between 2007 and 2012. Juan Daniel also holds a Higher National Diploma (HND) in Networks and Servers Administration with a focus on Linux Servers and Networks Administration from Thos i Codina, earned between 2002 and 2005. Additionally, they obtained a Diploma in Law from The Open University from 2020 to 2022. Along with their formal education, Juan Daniel Rojo Montiel has obtained various certifications including AIGPE's Lean Expert Certification and Lean Specialist Certification from Advanced Innovation Group Pro Excellence (AIGPE) in 2022, Microsoft Certified: Azure Fundamentals certification from Microsoft in 2021, and IT Service Desk: Monitoring and Metrics Fundamentals certification from LinkedIn in 2020, among others.