Edyta Walczak

Edyta Walczak is an accomplished professional with extensive experience in customer success and revenue management within the hospitality industry. Currently serving as the Chief Customer Success Officer at Profitroom since January 2022, Edyta oversees a client base of over 3,500 across global markets and manages key departments including Onboarding, Customer Success, and Support. Prior roles include Director of Customer Success at Arora Hotels, where Edyta collaborated with various teams to enhance financial performance, and Revenue Manager at InterContinental London - The O2, focusing on distribution strategies. Edyta has also held management positions in reservations and operations at Holiday Inn Express London ExCeL, The Hoxton Hotel, and Arbor City Hotel, demonstrating a consistent track record of leadership and service excellence.