Jordana Estner

Jordana Estner is an accomplished professional with extensive experience in customer success and product ownership within the SaaS industry, particularly in the higher education sector. Currently serving as a Functional Product Owner at ProFocus Technology, Jordana collaborates with Oregon State University on enhancing the Student Success Hub. Previous roles include Customer Experience Consultant for an emerging SaaS startup, Customer Success Manager at Instructure where Jordana ensured customer retention during an acquisition, and Manager of Customer Success at Concentric Sky, focusing on a digital credentialing system. Jordana's career began at CollegeNET as a Senior Project Manager/Senior Account Manager, leading the client lifecycle for a course evaluation product. Jordana holds a Bachelor of Business Administration, cum laude, in Marketing from the Isenberg School of Management, UMass Amherst.