Carlos Rivera

Carlos Rivera has over 20 years of experience in desktop support and systems administration. Currently serving as a Desktop Support Technician at Bigge Crane and Rigging Co. since March 2018, Carlos also works as a Desktop Support Engineer with Progent since March 2012. Prior experience includes positions as a Sr. System Support Specialist at Dow Jones from January 2005 to November 2017 and as a Field Engineer at Hewlett-Packard in 2002-2003. Earlier, Carlos worked at Bank of America from 1997 to 2002, where significant contributions included the successful migration of networks and ensuring a smooth transition to Y2K. Notable achievements demonstrate expertise in maintaining high customer satisfaction levels while managing hardware and software support across extensive networks.