Michal Ben-Dror

Michal Ben-Dror has a diverse work experience spanning multiple industries. In 2012, they began their career as an Executive Lounge Concierge at The Ritz-Carlton Hotel Company, where they quickly rose to the position of Shift Manager. Michal excelled in providing high-quality service and building strong relationships with guests and colleagues. Michal then took on the role of Executive Lounge Manager and participated in the Live Leader Program, demonstrating their leadership and management skills.

In 2014, Michal joined the I Hotel and Conference Center as a Front Office Manager, overseeing the front desk operations. After a year, they moved on to Bedloft.com as a Customer Experience Manager. In this role, they led the Customer Experience team, managed the call center operations, and spearheaded various initiatives, including developing the first Brand Standards program and creating a company strategy.

In 2020, Michal joined Genesis Motor America as a Customer Experience Manager for the Genesis House. Michal later became the General Manager of Genesis Brand Centers in NYC, responsible for overseeing the operations. Michal made a significant impact during their time at Genesis, ensuring exceptional customer service and enhancing the overall brand experience.

Most recently, Michal has taken on the role of Customer Success Manager at Proggio - Project Portfolio Management Solution, starting in 2022. This position allows their to leverage their past experience in customer experience and management to ensure the success of Proggio's clients.

Michal Ben-Dror completed their education at various institutions. In 2007, they enrolled in The College of Management Academic Studies, where they pursued a Bachelor's degree in Business Management. Michal continued their studies there until 2010. In 2011, Michal attended the Hotel Institute Montreux, where they obtained a Postgraduate Diploma in Hotel Management. Additionally, they have acquired several certifications. In 2018, they completed a course on "How to Design and Deliver Training Programs" through LinkedIn. More recently, in 2021, Michal participated in the Sales & Consulting Academy offered by monday.com. Apart from these certifications, they also possess an incomplete certification on "International Leadership and Organizational Behavior" from Universitá Bocconi, although the specific month and year of completion are unavailable.