Cynthia McIntyre

Business Development Solutions Provider: Surpassed sales quotas for last five employers, in several instances by geometric margins. Delivered numerous-expectation surpassing revenue growth achievements. Functioned as organizational effectiveness and customer acquisition strategist.

• Extensive Healthcare and Life Science sales and operations experience with both payer and provider markets. Focus on commercial, goverement, employer, Medicare, and Medicaid markets. Extensive sales success in selling Data Analytics solutions, Big Data, EMR/EHR, SaaS both product and software.

• Direct operation of multiple large customer sales and service centers (> 1000 seats) with budgets in excess of $100M annually. Develop and execute Voice of the Customer initiatives leading to multiple JD Power award for customer service.

• Consistent success in reducing variable costs by over 40% by executing sound business plans and strategies.

• Significant experience with Health Risk Assessment and survey initiatives to effectively manage MLR.

• Develop and execute revenue and sales plans to consistently exceed all revenue goals by 50% in an extremely competitive business environment.

• Success in multiple business sectors of call center/customer service centers inc luding sales, service, inbound/outbound and blended environments. Extensive knowledge of all call center technology tools including Salesforce.com, Agent Cubed, Verint, IEX, CMS, TCS, and Oracle.

• Significant strategic experience in development of outsourcing and off-shore initiatives including development of RFI/RFP, vendor selection, contract negotiation, pricing models, and project oversight.

• Execute sound marketing strategies, revenue plans and sales commission structures to increase sales and customer acquisition by 30% while reducing and controlling the total cost of sale.

Specialties: Call center management, sales leadership, account management, mergers and acquisitons, outsourcing, healthcare, management.