Edward K.

Edward K. has extensive experience in management and operations within the insurance industry, currently serving as a Senior Group Manager for CRM Specialty Services at Progressive Insurance since October 2000. In this role, Edward oversees operations across multiple contact center sites, managing a team of 5-10 direct reports and holding indirect responsibility for over 400 employees. Previous positions at Progressive include Contact Center Manager and Associate Manager, where responsibilities encompassed daily team operations, performance enhancement, training facilitation, and team culture development. Edward also worked as a Coach, providing skill development and performance feedback, and as an Underwriter, emphasizing risk assessment and legal compliance. Prior to the insurance sector, Edward served in various law enforcement roles at Hillsborough County Sheriff's Office from 2012 to 2021, focusing on crime prevention and emergency response. Edward is currently pursuing education at Hillsborough Community College.