ProHance
Nikhil Moon currently serves as the Director of Customer Success at ProHance, having previously held the role of Senior Manager Customer Success at Sapience Analytics, where Nikhil focused on digital transformation consulting, customer playbook development, and strategic project management to enhance client satisfaction. Additionally, Nikhil's experience includes positions such as Business Excellence Manager at Thomson Reuters Legal Managed Services, Senior Manager - Business Excellence at Paradigm Shift Educon, and roles in technical support at Allscripts. Nikhil’s educational background includes an MBA in Operations from the National Institute of Management and a Bachelor’s degree in Instrumentation from P.D.E.A's College Of Engineering.
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ProHance
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ProHance is a comprehensive cloud-based enterprise workforce analytics solution that optimizes workforce performance and processes. ProHance’s robust, intelligent analytics engine combined with its process automation capabilities drive measurable business outcomes, improve decision making, enable continuous improvement and boost employee engagement. ProHance is used by leading Shared Services, BPO, KPO, IT Services organizations across the globe.