Rachel Crymble is an accomplished Customer Success Manager at Promptly Health since February 2025, following a role as Customer Success Implementation Manager at SilverCloud Health where an impressive average CSAT rating of 5 and NPS score of 80 was achieved. Previous experience includes serving as Primary Care Network Manager at Derbyshire Dales PCN, where effective service delivery and collaboration across the healthcare system were prioritized. Rachel also held the position of Senior Performance and Business Intelligence Manager at Pennine Care NHS Foundation Trust, leading a team to enhance clinical performance and productivity. Earlier roles include Account Manager at SafetyCulture, a Business Analyst at The Guinness Partnership, and various positions in housing and education. Rachel graduated with a Bachelor's degree in History from The Manchester Metropolitan University in 2006.
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