Luis Henrique de Oliveira

Luis Henrique de Oliveira is a seasoned professional with extensive experience in customer experience and success strategies. Currently serving as Consultor de Processos at Propay S.A since April 2023, Luis is focused on customer retention strategies, journey mapping, and process design. Previously, as Coordenador de Experiência e Sucesso do Cliente at Unifisa Administradora Nacional de Consórcios Ltda, responsibilities included managing customer support standards and campaigns to reduce churn. At Flash Benefícios, Luis held the position of Gerente de Experiência do Cliente, overseeing a diverse team and enhancing operational efficiency. Prior experience at 99 involved coordinating customer relationships and implementing performance improvement projects. With an MBA in Business Management from Universidade Anhembi Morumbi and a background in Commercial Management, Luis combines analytical skills with a strong commitment to customer-centric processes.