Agnes Kocik

Agnes Kocik is an accomplished marketing professional with extensive experience in customer operations and experience management. Currently serving as the General Manager of Marketing and Channels at PEXA since January 2019, Agnes leads the marketing and channel strategy along with the execution of plans across various customer service and experience dimensions. Prior roles include General Manager of Marketing and Head of Product Digital Marketing at Dunelm, where responsibilities encompassed the Customer Relationship Management strategy to enhance customer retention and oversee Salesforce Marketing Cloud implementations. Agnes also held the Head of CRM position at WorldStores Group, driving the marketing strategy across several brands, and has a solid background in digital marketing and customer retention from her earlier roles across multiple organizations, including Stena Line and RCI Asia Pacific. Agnes holds a degree in Commerce with a focus on Marketing from Macquarie University, completed in 2002.